See also: Wi-Fi Weak Security Message on iPhone or iPad: WPA/WPA2 (TKIP) Not Considered Secure Other Things to Try Press and hold both the Sleep/Wake (top or side) button and the Home button.Press and hold both the volume down button and the Sleep/Wake side button.When the Apple logo appears, release both buttons.While holding the volume down button, press and hold the side button.Press and release the volume up button, then immediately press and hold the volume down button.Force Restart iPhone 12, 11, X, 8 or iPhone SE (2nd gen) Go to Settings > General > Software Update. Often people will find that an update has fixed an issue they are having. Keeping your iPhone updated is important. Press and hold the top button until you see the Apple logo.While you are in an active call, there is an option to select the keypad from the call screen. See also: How to Fix Face ID not Working on iPhone The Two KeypadsĪs a few users who have experienced this problem have realized, there are two iPhone keypads. We first explain about the two keypads you can find on your iPhone, then give some general tips to try and resolve the problem, and finally list a few alternative options that have worked for some users. See also: iPhone 11 Screen not Responding to Touch? Get it Replaced for Free How to Fix There are posts in Apple’s discussions dating back to 2014 from an iPhone 5 user running iOS 8. Problems like this have been seen before. See also: Not Enough Space to Transfer Backup to iPhone, Fix At least one user reports that after trying to enter from the keypad, the call will fail. One user reports being able to use the keypad while on a phone call only if the phone is not on speaker, but if the phone is on speaker – the way many people will dial a number they know will require making multiple menu selections before being put on hold – they cannot input menu selections using the keypad. See also: iPhone or iPad not Showing up in Finder on Mac, Fix This issue has affected people using different cell services. This issue seems to affect users’ ability to enter numbers for phone prompts for many different phone numbers, and so appears to be a general problem for the affected users. This can be a serious problem when trying to make a call that requires entering information and selecting menu options. Check all the usual suspects (voice, data, fax, SMS, etc) to see whether barring is enabled or disabled for outgoing.Some users have reported a problem where they are unable to use their iPhones keypad (also called dial pad) to punch in numbers while they are on a phone call. And again, but for when the iPhone is busy. Check the number for call forwarding when the iPhone is busy. Just like the previous, except for no-service rather than no-answer situations. Check the number for call forwarding if no service is available. Also show the options for data, fax, SMS, sync, async, packet access and pad access. Show the number for voice call forwarding when a call is unanswered. Displays call waiting for status for voice, data, fax, SMS, sync data, async data, packet access, and pad access. Presumably similar to the calling line presentation. State whether the connected line presentation is enabled or disabled. Check whether the connected line presentation is enabled or not. This displays whether you have enabled or disabled the presentation of the calling line, presumably the number of the party placing the call. You’ll see whether you have voice, data, fax, SMS, sync, async, packet access, and pad access call forwarding enabled or disabled. Discover the settings for your call forwarding. Together with your SIM information, it identifies you to the provider network. IMEI is the unique identifier for your cell phone hardware. Field mode reveals many of the inner settings of your iPhone, specifically up-to-date network and cell information. Understanding The Different iPhone Diagnostic Codesįeel like dialing some secret codes that activate your iPhone Diagnostic Mode? We thought so. The only way to know if they work on your phone is to try. This is a list of iPhone specific codes, but some of these codes may work on other cell phones. Some Codes Are AT&T Or North America Only You might have dialed a few of these already while on the phone with tech support. Most cellphones use special “diagnostic codes” – numbers that can be dialed to display various technical information about the unit, the user’s account, the cellular network it’s “registered” on, or the local network that’s currently available.
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